My TISSIDental – Laboratory Equipment

Summer Holidays & Inventory Closing from 10 to 26 August – All orders placed during this period will be shipped at reopening.

PROMO NOW offers and Discounted prices will be mainteined on orders received during closing. Sales Team will be available every day by email.

WELCOME

Worldwide delivery

Usually the delivery time from the payment receipt is 1-2 working weeks upon availability in stock and order volume. In case it should take longer you will be promptly advised after your order is placed.

We use DHL and other international reliable shipping companies. Complete your order with full and clear address, detailed notes of your address and always your mobile number for consignement (date, preferred time, etc.).

All our deliveries are fully insured for their total amount and packaging is carefully done (wood pallet, blistering, hard boxes, etc). In case you prefer your courrier always insurance the invoice value (Ex-Work transport is at buyer’s risk).

EU Customers should always provide their VAT number, in case it is not available we will add the 22% VAT to the value of the invoice.

Shipping to non-EU countries may cause additional duties, taxes and fees.

Shipping Costs

IN EUROPE (CEE) a minimum flat rate is applied. In rare cases if the flat rate do not cover the shipping costs you will be contacted with a cost update proposal.

EXTRA-CEE COUNTRIES shipping cost will be quoted for each delivery due to distance, weight, pallets cost, way of delivery (sea/air/land/express/etc.). Our export team will find for you the safer and less expensive courrier for your order and shipping cost will be proposed to you with a separate proforma invoice. Shipping can be paid both with bank transfer, Paypal and major Credit Cards.

EX-WORKS: of course you can use your courrier and manage transportation by yourself (WORLDWIDE). After your order we will contact you with total weight and volume (approx.) for your Shipping Agent.

For additional information ask our Export Team: sales@tissidental.com

Secure Payment

You can pay with bank transfer, your Paypal account or with major Credit Cards (VISA-MASTERCARD). When order is confirmed you will be redirect to the Paypal Website where you can choose to use your credit card or open a Paypal Account. Paypal payment processing system allows to accept major credit card for payment. When you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. Buyer Protection from PayPal provides you with a secure gateway and enhanced e-commerce security for all your transactions. For more info go to paypal.com

24/7 Support

Our customer support team can be reached by email 24/7 and we usually reply as soon as possible. It may happen that spam systems to not allow your message to reach us, please try again with a different email address or use our web contact page. We pride ourselves on outstanding customer service and technical support, and strive to make sure that any issues brought to our attention are resolved promptly. Please go to the contact page and drop your message, your request will be answered within 2-5 working days.

Multilanguage instructions, CE certificate and service information (exploded draw/electrical scheme/spare parts list/installation) are inside most equipment (except mechanical devices, etc.). In case of need our team will always help you to solve the problem.